Softaculous error message: Installation cannot proceed

You cannot install more than one Softaculous-based script into your account’s root directory. If you try to do so, you will get the following error message:

———–

Installation cannot proceed because the following files already exist in the target folder :

  • .htaccess

  • includes

  • index.php

  • media

Please delete these files or choose another folder. OR

Select the checkbox to overwrite all files and continue.

———–

If you want to install more than one script, we suggest you either create a new folder and install it there, or install it on an addon domain. This is very important to ensure there are no conflicts between the scripts you may be using at the same time.

If you removed the script and you’re still getting this error, it could be because a previous script installation was not fully removed. This could be caused either by manual removal (you didn’t use Softaculous to remove it), or Softaculous itself may not have removed the previous installation completely.

To open a support ticket, please log in to your HostPapa dashboard: https://hostpapa.com/dashboard

Support ticket tips/info: https://www.hostpapa.com.au/knowledgebase/kb/how-to-open-and-access-support-tickets/

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