Getting Started Guide – Useful Information

In this section, we’ll try to answer most frequently asked questions and help you get started with your new hosting account.

1. The difference between a domain name transfer and website files migration

Think of a domain name as your home address and web hosting account as the space in your house where you place your furniture. These are two completely different things and thus transfer/migration of these two is separate. If you transfer your domain name to HostPapa, it doesn’t mean that your website files will be transferred and vice versa. While you can initiate the transfer of your domain name yourself from your Dashboard, in order for us to migrate your website files from your old hosting provider, you’ll need to contact us via a support ticket, so we can handle that for you.

2. How to set up an email account on your computer, phone or tablet

To be able to use email accounts on your mobile devices, you will first have to create them. Just log into your cPanel and access the Email Accounts feature under the Email section. Once there, you will need to input the email address you would like to set up with your domain name, as well as choose a password. For example, you could create a email address and a password you can remember.

Below is the information you will need to use when setting up your email accounts on personal computers or mobile devices.

Incoming Mail Server (POP3):

Outgoing Mail Server (SMTP):

Some additional notes on email setup:

Our SMTP Outgoing email server requires server authentication for your outgoing email, and you can read more about it here.

You can access your email anytime through HostPapa Webmail services as well as via URL.

You can also find our detailed setup tutorials for various devices below:



Microsoft Outlook 2016

3. How to check a website during DNS propagation

Everything is set up and configured, but you can’t check the look of your website due to DNS propagation? You can work around it!

In this article, you can find a workaround for this problem.

4. How to get your site indexed in major search engines

You’ve uploaded your website, and your domain is live, but you’re not able to find it on the web? Don’t fret! Please check this detailed guide on how to fix this issue.

5. How to add another domain to your hosting account

You’ve already completed working on your primary website, and now you’re ready to add a new one? HostPapa provides you the ability to host multiple domains on your account, and you can learn more about this here.

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