Getting Started Guide – Support

We provide several resources for you to find useful information or a resolution for a problem:


Video Tutorials

However, we appreciate the human aspect as well and offer various ways to contact our award winning customer care:

  • Via LiveChat, by clicking on “Chat now” button on our website in the bottom right corner
  • Through a ticket that you can submit from your HostPapa Dashboard
  • Via telephone: 1-888-959-7272

You can also check the live status of our services here:

Basic Training 30-minute Session

As a new Business or Business Pro plan client, you are entitled to a free 30-minute One-On-One Dedicated Session with a PapaSquad Expert via phone or Skype. Starter plan customers may purchase this session at a regular rate of $39.95. A PapaSquad Expert will answer any questions you might have about getting the most out of your hosting package, and teach you how to use the tools available.

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